Case 1: Customer Non-Utilization of the Platform (0 tokens)

If the customer has not utilized our platform during the requested refund period, the following steps will be taken:

1. Refund of the amount corresponding to the payments requested by the customer will be initiated.

2. The customer's payment subscription will be immediately canceled to prevent future charges.

3. A detailed communication will be sent to the customer, including evidence of cancellation and refund. The amount will be reflected in their account within 5 to 10 business days.

Case 2: Limited Platform Usage by the Customer

If the customer has used the platform during the refund period, the following steps will be followed:

1. The customer will be informed about the possibility of a refund and asked to participate in a pre-meeting to register their consent.

2. After the meeting, the requested refund amount will be processed.

3. A second detailed communication will be sent to the customer, including evidence of cancellation and refund, with information that the amount will be reflected in their account within 5 to 10 business days.

This process is carried out to maintain customer satisfaction and ensure a positive experience with our platform.